ITOps

Who are we?

Managed service for IT operations lifecycle management, through the gradual implementation of service processes recommended by industry best practice frameworks, which are aligned to the capabilities and service level that customers want to hire.

Benefits

End-user case management.
Support to technology specialists.
Attention to critical systems alerts.
On-site engineers for equipment support.
Continuous audit to service agents.
Control panels with online metrics.
Multiple service channels (voice, messages and portal).

Please choose the service you would like to learn more about:

ITOps provides an integrated package of benefits, aimed at IT infrastructure management, including:

Customer support to define your service catalog and SLAs with the business .
Customized configuration of systems and service portals.
Staff trained in CompTIA A+, ITIL and customer support.
Service processes with great experience in the field.
L1 to L3 support with 70% resolution capability in L1.
Knowledge base continuously updated
Online support in English and Spanish.

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