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ITOps

What does the service consist of?

Standardization and automation of the services that IT teams provide to business areas, through a managed platform, which has the capabilities of a service provider, which is delivered with the support of process specialists and quality analysts who ensure compliance and continuous improvement of the service level.

Service scope

ITOps is a comprehensive BPaaS solution whereby the client delegates to SITES full or partial responsibility for its IT operation process. SITES provides the management and digitalization of the process, with specialists, supervisors and work tools for a fixed monthly fee. 

Service benefits

  • Promote innovation in services.

  • Protect organizational know-how.

  • Order the participation of suppliers.

  • Simplify customer interactions.

  • Adopt best practice processes.

  • Automate for better coverage and service.

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