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Operations Administration

By outsourcing their IT operation processes, IT divisions can focus on those processes that are considered strategic to support business continuity and growth. SITES IT business process outsourcing (IT BPO) services have been implemented following leading industry IT service management frameworks (ITSMF) like ITIL and MOF.


To accelerate the handover of IT services to BPO teams, SITES relies on the following service divisions:

  • Service desk

  • Monitoring centre

  • IT operations centre

  • On-site expert support

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